Refund Policy | Vertex IPTV

1. Our Commitment

Vertex IPTV is committed to providing high-quality IPTV services with stable performance and responsive customer support. If you experience a genuine technical issue that cannot be resolved by our support team, we will review your case fairly and professionally.

2. Refund Eligibility

Refund requests may be considered only when all of the following conditions are met:

The issue is caused directly by our IPTV service.
Our support team is unable to resolve the problem.
The request is submitted within the eligible refund period.
The customer has fully cooperated with troubleshooting.

3. Non-Refundable Situations

Refunds will generally not be approved in the following situations:

Incorrect device setup by the customer.
Poor or unstable internet connection.
Unsupported devices or applications.
Changing your mind after activation.
Failure to read our service description before purchase.
Temporary interruptions caused by third-party providers or internet service providers.

4. Refund Request Process

If you believe you are eligible for a refund, please contact our support team with your order details and a clear description of the issue. Our technical team will investigate your request before making a final decision.

5. Refund Processing Time

Once a refund request has been approved, refunds are normally processed within 5–10 business days. The exact processing time may vary depending on your original payment method and financial institution.

6. Subscription Cancellation

Customers may choose not to renew their subscription at any time. However, cancelling an active subscription does not automatically qualify for a refund unless the eligibility requirements described in this policy are met.

7. Chargebacks

Customers are encouraged to contact Vertex IPTV support before initiating a payment dispute or chargeback. Unnecessary chargebacks may result in immediate suspension of the related account while the dispute is being investigated.

8. Policy Changes

Vertex IPTV reserves the right to modify this Refund Policy at any time without prior notice. Any updates will be published on this page and become effective immediately upon publication.

9. Contact Us

If you have any questions regarding this Refund Policy or wish to request assistance, please contact our support team.

Vertex IPTV
Email: vertexiptv.official@gmail.com
WhatsApp: +44 7882 760058

By purchasing or using any Vertex IPTV service, you acknowledge that you have read, understood, and agreed to this Refund Policy.