Legal

Privacy Policy

What we collect, why we collect it, and how you stay in control.

Last updated: 1 August 2026

Information we collect

We collect the details you give us when you request a trial, place an order or contact support: your name, email address, phone number, country and the device you use.

We also store account information needed to run your subscription, such as your plan, screen count, activation and expiry dates.

How we use your information

Your details are used to create and maintain your subscription, deliver your login credentials, provide support and send service notices such as renewal reminders.

We do not sell your information, and we do not share it with third parties for advertising.

Payments

We do not store card numbers or banking credentials. Payments are processed by the provider you choose, and we only receive confirmation that a payment succeeded.

Data retention and security

Account data is retained while your subscription is active and for a reasonable period afterwards for billing and support history. Access is restricted and protected by row-level security in our database.

Your rights

You can request a copy of your data, ask for corrections, or ask us to delete your account at any time by emailing vertexiptv.official@gmail.com.

Cookies

We use essential cookies and local storage to keep you signed in. Our live chat provider may set its own cookies to maintain your conversation.